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'Outstanding' award for FPH

Last Updated on Thursday, 26 January 2017 15:08

First 'Outstanding' rating in England for Frimley Park Hospital

Frimley Park Hospital NHS Foundation Trust is the first in the country to be rated as 'Outstanding' overall by England's Chief Inspector of Hospitals.

FPH exteriorThe report published today (Friday 26 September) follows thorough inspections of all areas of the Trust by teams of inspectors from the Care Quality Commission in July and August including doctors, nurses, pharmacist, patients and public representatives, senior NHS and CQC managers.

Under their new robust system of inspection where services are assessed under five key domains, they rated Frimley Park as 'outstanding' for being caring, responsive and well-led and 'good' for being safe and effective, resulting in an overall rating of 'outstanding'.

Chief Executive of Frimley Park NHS Foundation Trust Andrew Morris said: "This is fantastic news for our staff and the communities we serve. In my view, the outstanding rating is a massive endorsement of the hard work and dedication of our excellent staff who every day are committed to providing the best possible service to patients in their care.

"I am particularly pleased that the report highlights the positive, open and transparent culture we have here at Frimley as well as examples of what has been described as 'exemplary care' throughout many wards and services.

"And what shines through for me is the emphasis on team working and cooperation across specialties that have been identified as improving our patients' experience."

Director of nursing Nicola Ranger agreed, adding: "I was so delighted that nursing leadership at ward level was seen as outstanding."

The report highlighted a number of areas of outstanding practice including:

  • A&E, which had been redesigned taking patient views into account to create an environment where exceptional patient care was provided, including specific dementia friendly areas
  • The four hour target in A&E was consistently met and other core services worked well with the A&E department to take joint responsibility for meeting the target
  • Joint working between elderly care doctors and A&E which had led to improved patient experience
  • There was a high standard of care provided for patients at the end of their life and staff were seen to go to great lengths to respect and accommodate the wishes of patients and their families, including the use of the Time Garden
  • Use and auditof the trust wide 'personalised care plans for the dying patient' in place of the previously used Liverpool Care Pathway
  • The ophthalmology service which had received a 'Clinical Service of the Year' award from the Macular Society
  • Joint working with specialist providers to allow patients to attend outpatient clinics as close to home as possible

 

The CQC's Chief Inspector of Hospitals, Professor Sir Mike Richards, said: "When we inspected Frimley Park Hospital, we found the vast majority of care to be outstanding. Even where we rated services as good, these were found to be towards the upper end of that scale.

"One of the most striking things about this trust is the way that teams work together across the hospital, and with other providers, to make sure that people get the best treatment and care."

The strength and depth of leadership at both board and ward level was also thought to be outstanding and bringing demonstrable benefits in high quality patient care.

Frimley Park's medical director Dr Tim Ho said: "This is a truly heart warming report and I am really pleased for all our staff that their efforts have been recognised in this way. We have had three very thorough inspections since early November last year and I think it's fair to say that the CQC knows us inside out!

"It is therefore reassuring for us to have confirmation of where we are doing things well and having their advice on how we can improve."

Inspectors found that limited improvements were needed in paediatrics with regard to staffing levels and skill mix and record keeping.

Dr Ho added: "Patients can be assured that we are addressing the issues highlighted with regard to our paediatrics service. We have already boosted the paediatric team with the appointment of a new ward sister and two new consultants and I am confident that our usual high standards will be met."

Frimley Park was initially inspected by the CQC under their new system in November 2013 as one of their pilot hospitals, prior to ratings being introduced.